You know those times when you’re working on something real important? Your eyes are glued to that computer screen and your fingers are furiously clicking away at your keyboard as that ominous deadline approaches. It mocks your desperate plea for more time as it creeps up with undeterred determination. Then it happens.
The blue screen of death appears. You know what we’re talking about—your computer just froze and you haven’t saved in hours.
You pray that with a restart, a recovered document will appear. But what if doesn’t? Back to square one.
Yet, what if getting back to square one isn’t quite that simple? The same hopelessness can be felt among credit unions without an adequate disaster recovery plan, except they’ll have a lot of frustrated members to deal with, not just self wallowing because they didn’t hit save.
This could have been the case for Pocatello Teachers Federal Credit Union (now ISU Credit Union). This $17M CU started a June day just like any other—then their core software server stopped working unexpectedly and all access to the system ceased.
With the CU manager at lunch, the rest of the staff started gearing up to deal with the most pressing issues—hand-writing receipts and dealing with members who were understandably less than happy with the situation.
When staff reached Credit Union CEO, Melanie DeLashmutt, on her lunch break, her initial concerns centered on the potential loss of data and accommodating potentially irritated members. Turning to her data processor for help, she immediately called us.
DeLashmutt asked for our assistance with the situation. With a little diagnosis from our support team, it became clear that the server was the problem. CUDP then contacted the manufacturer, and although the system was under warrantee support, the manufacturer indicated that it still might take several days to diagnose and resolve the problem.
Unlike a frozen computer, how do you deal with the potential loss of an entire credit union’s data? What’s more, how do you deal with the challenge of putting a credit union’s business on hold for two to three days? Well, you turn to your disaster recovery plan and hope that the time, effort and money you put into it will now pay dividends.
Fortunately for Pocatello Teachers FCU, CUDP offers, as an available support feature, one of the very best disaster recovery systems in the industry for a very nominal cost. Even though Pocatello Teachers FCU operates an ‘in-house’ deployment of CUDP’s processing system, CUDP replicates all of their credit union’s data to two additional off-site locations, in real time. Once CUDP had been made aware of the situation, they quickly invoked the disaster recovery plan and setup an access to the replicated data at one of the off-site locations. Within 45 minutes of receiving the call, CUDP had established a secure connection for Pocatello Teachers to their replicated data and the credit union was back to business as normal without losing any transactions.
In retrospect, CEO Melanie DeLashmutt, stated “When our server crashed, I feared the worst—lost data, angry and frustrated members, irritated employees, etc. But CUDP had us up and running in less than an hour—with absolutely no data loss. It was really quite amazing!” DeLashmutt went on to add that in all her years in the credit union industry, she had never experienced anything like it.
Hit the save button for your credit union—invest in a comprehensive disaster recovery solution.
Nowadays we’re all about SPEED! We all want to have the fastest car, fastest pizza delivery guy, and of course, the fastest technology. However, technology is where the lines blur, and sometimes we feel like speed is a need rather than a want.
We feel like we need the newest processor in our computers, tablets and now our cell phones as we eagerly await 5G data speed. While browsing the Internet we have adopted the same expectation. Will it ever stop? Moore’s Law states that the number of transistors in computers processors will double every two years. Moore’s Law has been correct as we continue to want and expect speed everywhere we go, but all of this comes at a price as this kind of rapidly processing technology requires an even bigger tunnel to pass data. (more…)
CUProdigy is in the unique position to help Credit Unions ‘Advance Beyond’ by providing a core processing platform that puts the member experience first. CUProdigy empowers credit unions with a comprehensive solution that is both robust and scalable.