Technology is constantly changing before our eyes—even missing a few weeks of tech news could contain the latest info on the development of flying cars, or a sneak peek of Sony’s new gaming console. We’re in a similar situation with the software running on our desktops, phones, and tablets; they are constantly changing.
Update notifications are all around us, but why? In most cases, the changes are just improvements to existing features. However, sometimes updates fix major problems and bugs, and they’re implemented to improve the stability and security of the application or program, which makes you think twice about ignoring the notifications.
Credit unions experience these updates to their core software on a regular basis; however, if a credit union is using old core software, these “updates” can be a real pain. Updates require users to download and install the changes, which takes time. It’s also standard procedure to manually check for updates, which is cumbersome in and of itself. In addition, software updates take up space on the server, and if users fail to install, their credit union will suffer.
Ignoring updates may prevent customer data from remaining secure or reliable. The older the software, typically the less developers are interested in upkeep and maintenance. The original developers may not even be working on the software anymore to develop necessary security patches that keep cores safe. Given the sensitivity of the data stored in credit unions’ core software, data can’t afford to be compromised.
Another problem with running old core software is that credit unions may run into compatibility issues with newer technology. As credit unions continue to invest in more recent technology, they may find that an out-of-date core creates compatibility concerns as systems don’t match up.
For those in the credit union industry, efficiency is key. Utilizing old core software means that features and functionality won’t be as proficient as they could be—ultimately hurting productivity.
New software tends to offer users more options and more opportunities to customize to meet their specific needs. Older cores remain less flexible, meaning that the user interface isn’t as navigable or effective.
Inadequate Disaster Recovery
Without a plan in place, credit unions with old core software may find themselves in a real predicament when disaster strikes or their server crashes. Where will data be stored and will there be any potential data loss? How long will it take before data can be accessed? If the answers to these questions are: yes, there may be data loss, and it may take longer than even a few hours to access, credit unions can expect to have some very frustrated members.
Poor (or No) Customer Service
A solid support staff is key to any great business—software shouldn’t be any different. Old cores may have a limited customer service staff to rely on, or even worse, none at all. So where do credit unions turn for technical assistance? Old developers? In-house IT staff?
At the end of the day, an out-of-date core at your CU prevents you from providing an efficient tool to employees and offering a secure product to members. Having current core software is the bottom line—and it’s vital to the bottom line of your credit union. Not only is your data more secure and reliable with a current core, but credit union employees will be more productive and efficient with core software that runs smoothly. This ultimately translates into great service and improved member satisfaction, which is what it’s all about.
You know those times when you’re working on something real important? Your eyes are glued to that computer screen and your fingers are furiously clicking away at your keyboard as that ominous deadline approaches. It mocks your desperate plea for more time as it creeps up with undeterred determination. Then it happens.
The blue screen of death appears. You know what we’re talking about—your computer just froze and you haven’t saved in hours.
You pray that with a restart, a recovered document will appear. But what if doesn’t? Back to square one.
Yet, what if getting back to square one isn’t quite that simple? The same hopelessness can be felt among credit unions without an adequate disaster recovery plan, except they’ll have a lot of frustrated members to deal with, not just self wallowing because they didn’t hit save.
This could have been the case for Pocatello Teachers Federal Credit Union (now ISU Credit Union). This $17M CU started a June day just like any other—then their core software server stopped working unexpectedly and all access to the system ceased.
With the CU manager at lunch, the rest of the staff started gearing up to deal with the most pressing issues—hand-writing receipts and dealing with members who were understandably less than happy with the situation.
When staff reached Credit Union CEO, Melanie DeLashmutt, on her lunch break, her initial concerns centered on the potential loss of data and accommodating potentially irritated members. Turning to her data processor for help, she immediately called us.
DeLashmutt asked for our assistance with the situation. With a little diagnosis from our support team, it became clear that the server was the problem. CUDP then contacted the manufacturer, and although the system was under warrantee support, the manufacturer indicated that it still might take several days to diagnose and resolve the problem.
Unlike a frozen computer, how do you deal with the potential loss of an entire credit union’s data? What’s more, how do you deal with the challenge of putting a credit union’s business on hold for two to three days? Well, you turn to your disaster recovery plan and hope that the time, effort and money you put into it will now pay dividends.
Fortunately for Pocatello Teachers FCU, CUDP offers, as an available support feature, one of the very best disaster recovery systems in the industry for a very nominal cost. Even though Pocatello Teachers FCU operates an ‘in-house’ deployment of CUDP’s processing system, CUDP replicates all of their credit union’s data to two additional off-site locations, in real time. Once CUDP had been made aware of the situation, they quickly invoked the disaster recovery plan and setup an access to the replicated data at one of the off-site locations. Within 45 minutes of receiving the call, CUDP had established a secure connection for Pocatello Teachers to their replicated data and the credit union was back to business as normal without losing any transactions.
In retrospect, CEO Melanie DeLashmutt, stated “When our server crashed, I feared the worst—lost data, angry and frustrated members, irritated employees, etc. But CUDP had us up and running in less than an hour—with absolutely no data loss. It was really quite amazing!” DeLashmutt went on to add that in all her years in the credit union industry, she had never experienced anything like it.
Hit the save button for your credit union—invest in a comprehensive disaster recovery solution.
CUProdigy is in the unique position to help Credit Unions ‘Advance Beyond’ by providing a core processing platform that puts the member experience first. CUProdigy empowers credit unions with a comprehensive solution that is both robust and scalable.