You know those times when you’re working on something real important? Your eyes are glued to that computer screen and your fingers are furiously clicking away at your keyboard as that ominous deadline approaches. It mocks your desperate plea for more time as it creeps up with undeterred determination. Then it happens.
The blue screen of death appears. You know what we’re talking about—your computer just froze and you haven’t saved in hours.
You pray that with a restart, a recovered document will appear. But what if doesn’t? Back to square one.
Yet, what if getting back to square one isn’t quite that simple? The same hopelessness can be felt among credit unions without an adequate disaster recovery plan, except they’ll have a lot of frustrated members to deal with, not just self wallowing because they didn’t hit save.
This could have been the case for Pocatello Teachers Federal Credit Union (now ISU Credit Union). This $17M CU started a June day just like any other—then their core software server stopped working unexpectedly and all access to the system ceased.
With the CU manager at lunch, the rest of the staff started gearing up to deal with the most pressing issues—hand-writing receipts and dealing with members who were understandably less than happy with the situation.
When staff reached Credit Union CEO, Melanie DeLashmutt, on her lunch break, her initial concerns centered on the potential loss of data and accommodating potentially irritated members. Turning to her data processor for help, she immediately called us.
DeLashmutt asked for our assistance with the situation. With a little diagnosis from our support team, it became clear that the server was the problem. CUDP then contacted the manufacturer, and although the system was under warrantee support, the manufacturer indicated that it still might take several days to diagnose and resolve the problem.
Unlike a frozen computer, how do you deal with the potential loss of an entire credit union’s data? What’s more, how do you deal with the challenge of putting a credit union’s business on hold for two to three days? Well, you turn to your disaster recovery plan and hope that the time, effort and money you put into it will now pay dividends.
Fortunately for Pocatello Teachers FCU, CUDP offers, as an available support feature, one of the very best disaster recovery systems in the industry for a very nominal cost. Even though Pocatello Teachers FCU operates an ‘in-house’ deployment of CUDP’s processing system, CUDP replicates all of their credit union’s data to two additional off-site locations, in real time. Once CUDP had been made aware of the situation, they quickly invoked the disaster recovery plan and setup an access to the replicated data at one of the off-site locations. Within 45 minutes of receiving the call, CUDP had established a secure connection for Pocatello Teachers to their replicated data and the credit union was back to business as normal without losing any transactions.
In retrospect, CEO Melanie DeLashmutt, stated “When our server crashed, I feared the worst—lost data, angry and frustrated members, irritated employees, etc. But CUDP had us up and running in less than an hour—with absolutely no data loss. It was really quite amazing!” DeLashmutt went on to add that in all her years in the credit union industry, she had never experienced anything like it.
Hit the save button for your credit union—invest in a comprehensive disaster recovery solution.
Late 2012 brought Hurricane Sandy to the shores of the east coast. This catastrophe made a huge impact on the New York area, causing people to lose power for days. Another consequence of this outage was the effect on the credit union branches in the area. Many members lost access to their accounts, and more than 14,000 did not get their usual paycheck deposits in time to pay bills. Truth is, these disasters can strike anytime, which is why it’s vital to be prepared.
Robert McGarvey of the Credit Union Times stated shortly after Hurricane Sandy that “every credit union needs a disaster recovery plan.” We couldn’t agree more, which is why disaster recovery is something that has been our focus from the very beginning. When we started developing our latest core processing software, we did it with the mindset that disasters are always an unexpected event, so the only way to be fully prepared is with an adequate disaster recovery system.
We knew that a DR system needed to be reliable, yet realistic in the face of disaster. Our CUProdigy system provides access to CU information within 45 minutes from any computer that can get an Internet connection. Once connected, every keystroke is replicated in five locations in real time. Between these backup sites, at least one location is more than 100 miles from the credit union, ensuring the safety and protection of your information.
To us, providing this type of reliability and dependability in a core solution is the only way to protect your credit union from those unexpected events. In the event that your credit union is disrupted, you and your members can rest assure as they can continue to make transfers, receive direct deposit, or make a change to their account. Since all of our backups are accessed through the browser, setting up a temporary teller station at a secure location is quick and easy. This type of security is what builds trust to members.
We are all familiar with the phrase, “You get what you pay for.” In other words, the more you pay for something, the better the quality should be. But is it true?
The answer to that question is typically, yes. However, are there some situations where you can get a lot, for less than you thought? If you answered no, then please read on.
When it comes to purchasing a core platform for a credit union, the expenses are always going to be of concern. Not only does the solution need to be purchased, but the hardware (servers, work stations, etc.) requirements can sometimes be as much as the software.
At CUDP we set out to change this. We built our CUProdigy core solution from the ground up with the credit unions in mind, and here’s how:
So, let me ask the question again: are there some situations where you can get a lot for paying less? The answer is yes. Our core solution is here to reduce your costs while still providing a high quality product that provides all of the functionality you need at your credit union. How’s that for a good deal?
CUProdigy is in the unique position to help Credit Unions ‘Advance Beyond’ by providing a core processing platform that puts the member experience first. CUProdigy empowers credit unions with a comprehensive solution that is both robust and scalable.