You know those times when you’re working on something real important? Your eyes are glued to that computer screen and your fingers are furiously clicking away at your keyboard as that ominous deadline approaches. It mocks your desperate plea for more time as it creeps up with undeterred determination. Then it happens.
The blue screen of death appears. You know what we’re talking about—your computer just froze and you haven’t saved in hours.
You pray that with a restart, a recovered document will appear. But what if doesn’t? Back to square one.
Yet, what if getting back to square one isn’t quite that simple? The same hopelessness can be felt among credit unions without an adequate disaster recovery plan, except they’ll have a lot of frustrated members to deal with, not just self wallowing because they didn’t hit save.
This could have been the case for Pocatello Teachers Federal Credit Union (now ISU Credit Union). This $17M CU started a June day just like any other—then their core software server stopped working unexpectedly and all access to the system ceased.
With the CU manager at lunch, the rest of the staff started gearing up to deal with the most pressing issues—hand-writing receipts and dealing with members who were understandably less than happy with the situation.
When staff reached Credit Union CEO, Melanie DeLashmutt, on her lunch break, her initial concerns centered on the potential loss of data and accommodating potentially irritated members. Turning to her data processor for help, she immediately called us.
DeLashmutt asked for our assistance with the situation. With a little diagnosis from our support team, it became clear that the server was the problem. CUDP then contacted the manufacturer, and although the system was under warrantee support, the manufacturer indicated that it still might take several days to diagnose and resolve the problem.
Unlike a frozen computer, how do you deal with the potential loss of an entire credit union’s data? What’s more, how do you deal with the challenge of putting a credit union’s business on hold for two to three days? Well, you turn to your disaster recovery plan and hope that the time, effort and money you put into it will now pay dividends.
Fortunately for Pocatello Teachers FCU, CUDP offers, as an available support feature, one of the very best disaster recovery systems in the industry for a very nominal cost. Even though Pocatello Teachers FCU operates an ‘in-house’ deployment of CUDP’s processing system, CUDP replicates all of their credit union’s data to two additional off-site locations, in real time. Once CUDP had been made aware of the situation, they quickly invoked the disaster recovery plan and setup an access to the replicated data at one of the off-site locations. Within 45 minutes of receiving the call, CUDP had established a secure connection for Pocatello Teachers to their replicated data and the credit union was back to business as normal without losing any transactions.
In retrospect, CEO Melanie DeLashmutt, stated “When our server crashed, I feared the worst—lost data, angry and frustrated members, irritated employees, etc. But CUDP had us up and running in less than an hour—with absolutely no data loss. It was really quite amazing!” DeLashmutt went on to add that in all her years in the credit union industry, she had never experienced anything like it.
Hit the save button for your credit union—invest in a comprehensive disaster recovery solution.
We’ve talked about blazing fast speeds before, and how they have become a necessity in today’s world. But what has the increased speed really brought us besides streaming movies and faster web browsing?
Two words: cloud computing. Record-breaking speeds have now allowed us to have virtual applications run on our computers through our web browser and Internet connection. Cloud computing opens the door to being able to run applications in our browsers without having to install a thing!
The possibilities are endless. Everything either is, or will be, in the cloud before we know it. CUProdigy, our web-based credit union management software, is no exception. We’ve built our software from the ground up with the option to be completely cloud-based, or to have it installed on an internal server at your credit union. Either way you take advantage of cloud computing in some form.
The advantages of cloud computing don’t end at just being able to access it through your browser. One of the most beneficial advantages is in recovery and backup. With our cloud-based solution your application exists outside of your branch without our temperature controlled environments. If your credit union goes down in flames (knock on wood), then your data and software is still safe. Backups are also processed on a regular basis, which provides an extra sense of safety.
Another big advantage is security. The “cloud” often has many people concerned about how secure their data will really be—our answer, very secure. Since we have many clients using our software in the cloud we are able to provide top-level support and security to each of them. With temperature and humidity controlled environments we ensure that your software is always running smoothly. CUDP also provides a high-level firewall and intrusion prevention to keep unwanted guests out.
With advantages like these it’s no wonder that 7 in 10 businesses are using cloud services and moving their data to the cloud. With CUDProdigy we make transitioning your credit union software to the cloud a simple and pain-free process. Cloud computing is the way of the future, and getting there with your credit union is as easy as that!
CUProdigy is in the unique position to help Credit Unions ‘Advance Beyond’ by providing a core processing platform that puts the member experience first. CUProdigy empowers credit unions with a comprehensive solution that is both robust and scalable.