The beginning of a new year is a perfect time to look at the way your credit union does business. By keeping these seven basic resolutions in 2016, your credit union can offer great service to your customers and maintain an ideal working environment for your staff.
1. Think About Your Disaster Recovery Plans
With disaster recovery, it’s not a matter of “if”—it’s a matter of “when.” Sooner or later, important data will be impacted by hackers, a natural disaster or plain old user error. Thinking about it now means less panic when it happens. Have a robust, multi-layered plan in place so you can return to business as usual with a minimum of disruptions.
2. Cut Costs Wisely
The current economic situation might have left you with a tight budget for 2016. Think about what you can cut without compromising efficiency or data security.
3. Communicate Clearly
Whether you’re a small local credit union or a large one, good communication is the key to making things run smoothly. During 2016, make a resolution to communicate clearly at all levels of the organization. Clear communication can happen face-to-face in meetings or by other methods, but it needs to happen.
4. Optimize for Small Screens
More and more customers are doing their banking on mobile devices, such as smartphones and tablets. If your credit union hasn’t already optimized the user interface to make it just as convenient for small screens as it is for desktop computers, now is the time to make that change.
5. Make the Most of the Cloud
Cloud-based business solutions can help you run your credit union more smoothly and safely. By moving important functions from office-based physical infrastructure into the cloud, you can enjoy better security, increased efficiency and reduced IT costs.
6. Talk With Your Staff
Especially when you’re going through a big change such as a core conversion, it’s crucial to talk with your staff at each stage of the process. Let them know what’s going on with your credit union and answer their questions honestly.
7. Talk With Your Customers
Your customers may have questions about mobile banking, home banking, bill pay or other aspects of their user experience. Take the time to listen to them and respond to their questions. Consider using live online chat or other methods to encourage communication with customers. Live chat can take some of the pressure off the phone lines.
By taking the time to make smart plans about budgeting, communication, customer service and technology, you can make 2016 more successful than ever.