Change is good. Change is exciting and optimistic, but change can also be worrisome, stressful, and disconcerting to say the least. A client of ours recently experienced the range of emotions that comes with any change as they converted to our CUProdigy Core Processing System.
Idaho State University Credit Union, which possesses about $130 million in assets, made the transition to our core software earlier this month. In addition to converting to a new core, ISUCU simultaneously merged the members and assets of Pocatello Teacher’s Credit Union as well. Though this was a daunting task for everyone involved, this undertaking was successful due to excellent cooperation and teamwork from the staff at Idaho State University CU and the CUDP conversion team.
Idaho State University Credit Union CEO, Robert Taylor, praised the recent conversion: “Good job and thanks to everyone for their diligence in helping our members this week during the conversion. If this was your first core system conversion, you may not fully appreciate just how well this conversion went. …this was by far the easiest conversion I have ever experienced…my hat’s off to CUDP for how quickly they responded to unforeseen errors that were fixed immediately.”
As a leading provider of credit union software and support, we are excited to add ISUCU and their entire staff to our CUSO. It is our main goal to successfully bring new credit unions onto the CUProdigy System and watch as they offer improved member experience and increase their level of service. Across the board, change proved to be a good thing– this conversion was a total success!
-Craig Peterson, Director of Marketing, CUDP
Late 2012 brought Hurricane Sandy to the shores of the east coast. This catastrophe made a huge impact on the New York area, causing people to lose power for days. Another consequence of this outage was the effect on the credit union branches in the area. Many members lost access to their accounts, and more than 14,000 did not get their usual paycheck deposits in time to pay bills. Truth is, these disasters can strike anytime, which is why it’s vital to be prepared.
Robert McGarvey of the Credit Union Times stated shortly after Hurricane Sandy that “every credit union needs a disaster recovery plan.” We couldn’t agree more, which is why disaster recovery is something that has been our focus from the very beginning. When we started developing our latest core processing software, we did it with the mindset that disasters are always an unexpected event, so the only way to be fully prepared is with an adequate disaster recovery system.
We knew that a DR system needed to be reliable, yet realistic in the face of disaster. Our CUProdigy system provides access to CU information within 45 minutes from any computer that can get an Internet connection. Once connected, every keystroke is replicated in five locations in real time. Between these backup sites, at least one location is more than 100 miles from the credit union, ensuring the safety and protection of your information.
To us, providing this type of reliability and dependability in a core solution is the only way to protect your credit union from those unexpected events. In the event that your credit union is disrupted, you and your members can rest assure as they can continue to make transfers, receive direct deposit, or make a change to their account. Since all of our backups are accessed through the browser, setting up a temporary teller station at a secure location is quick and easy. This type of security is what builds trust to members.
CUProdigy is in the unique position to help Credit Unions ‘Advance Beyond’ by providing a core processing platform that puts the member experience first. CUProdigy empowers credit unions with a comprehensive solution that is both robust and scalable.